Question How do I make a purchase online?

To make a purchase, simply select the items you would like to order and add them to your shopping bag. You can then proceed through the checkout process and make a secure online payment. Once you have successfully placed your order, you will receive an order confirmation email.

Question Do I need an account to place an order?

You don’t need an account to place an order but having an account enables you to save your personal information and review previous orders. Please note that we do not retain any payment information within your account. You can create an account by clicking here.

Question How can I check if the product is available online?

You may check the availability of our products on our website at www.Onesimus.com.ph.

You may select the product, color, and size you wish to purchase. If the item is not available, the item color/size will be grayed out and you will not be able to select it.

Question What payment methods are accepted for an online purchase?
AnswerWe accept major credit and debit cards as payment for your online purchase.  

  • For credit cards: Visa, Mastercard, JCB, and AMEX. 
  • For debit cards: Visa, MasterCard and Bancnet. 
  • For E-wallets: Paypal and PayMaya.
  • We also accept over-the-counter payments thru Landbank Payment Portal.

We are continuously improving our service and we are looking to expand our modes of payment in the future.

Question I have encountered an error completing my payment, what shall I do next?

If you have encountered any problem processing your payment, please try again by refreshing your web browser and by checking if you have a good internet connection. If you still encounter the same error, kindly contact our Customer Support Team via chat or email to assist you further. You may refer to the Contact Us page.

Question I’m not sure if my payment went through, what shall I do next?

When in doubt, please check with your credit card provider or your bank first before retrying to avoid incurring double payment. Once confirmed that no payment has been made, please try again by refreshing your web browser and by checking if you have a good internet connection before proceeding to checkout.

Question How do I know what size to order?

Our products are offered in a wide variety of fits and sizes so we recommend referring to our Size & Fit guide page before placing your order.

Still need help with measurements?

Take a look at our Measuring Guide and Size calculator to determine your perfect size and fit.

Question Can I pick up my online purchase at any of your stores?

You may pick up your order at the following nominated Onesimus stores listed below. Simply choose branch pick up upon checkout and select the store location you wish to pick up your order:


  • SM Megamall
  • SM North Edsa
  • SM Mall of Asia
  • Festival mall Alabang
  • SM Las Piñas 

Question How do I check the status of my order?

You can check the status of your order by logging into your Onesimus account and reviewing your order history by clicking _____________ > ‘________________’. If you do not have an Onesimus account, you will receive an email notification regarding the status of your order.

Once your order status has been changed to ‘Order Shipped’, you will receive an email with your tracking information. Please refer to this email to track your parcel. You can track your package by visiting our courier company website and by using the tracking number that can be found in your email.

Be sure to also check your Spam folder in case the email is not in your Inbox folder. If you did not receive an email notification from us, kindly contact our Customer Support Team via chat or email. You may refer to the Contact Us page


Question What is your Returns Policy?
AnswerA. Product exchange may be honored within 30 days from the date of purchase, provided, the product is bought thru the official Onesimus online store and it is in original condition with complete hangtag and packaging.

B. Items with manufacturing defects may be accepted within 30 days after purchase and will undergo actual product inspection and evaluation by our team. Items for exchange may be asked to be shipped back to our Main Warehouse for further evaluation by Management. We will process the product exchange when we receive the item/s in our warehouse.

C. For return and exchange of product, the shipping cost will be shouldered by the customer.

D. Discounted or promotional products may be exchanged based on the discounted value.

E. The following items cannot be exchanged or refunded:

    • Altered products 
    • Washed products

In addition, the following reasons for exchange cannot be honored:

    • Mishandling on the customer’s end or by the 3rd party courier
    • Failure to follow proper care and wash instructions

F. Refund is not allowed except for the following reasons:

    • Manufacturing Error
    • Product or parts, where after a reasonable number of attempts to remedy the defects, the product remains defective

G. For products purchased with a coupon. The amount to be refunded will be the item price less the coupon value. 

 H. Items may only be exchanged once for the same or different item of the same or greater value. For replacement items with greater value, any price difference will be assessed and collected before delivery of the product(s). No cash or credit card refund for replacement items of lesser value will be given.

  I. Refunds shall be based on the original mode of payment – CASH CREDIT for cash and CREDIT EPS for credit and debit card payments. Please be advised that the application for EPS and credit refund will have to be processed through the credit card company. The refund period will vary depending on your credit card company’s policy.

J. Management reserves the right to refuse and/or reject exchanges and refunds from customers if any one of the conditions listed is not followed or due to an irregular or excessive return history indicative of wardrobing and potential fraudulent activity which does not conform to R.A 7394. Management may conduct an investigation before approval or decline an exchange or refund. Onesimus Corporation reserves the right to the final decision.

Question How can I cancel my online order?

A. Cancellation of online order must be made before confirmation of your order from our end. 

B. In case you have confirmed your order and would like to cancel, it may be considered as long as the request was made before delivery of the order or before the item(s) has been dispatched from our warehouse or store. To cancel an order, you may send an email to customerservice.onesimus@gmail.com within 2 hours from the time the order has been created. You may also message our Customer Support Team via chat for further guidance. 

C. For prepaid orders that have been successfully canceled, a refund will be processed within 30 banking days based on the payment method used. However, please note that there may still be delays in the processing of refunds based on the volume of requests encountered.

Question Can I return or exchange a faulty item ordered online?

Yes, you may get in touch with our Customer Support Team via Chat or Email and send your quality concern with photos so we can evaluate and assist you further.

Question How can I return an item purchased from the online store?

If you wish to return and replace your item ordered online, you will need to return the item/s directly to our main warehouse. You may select any courier to ship back the item/s to us. Ship back fee is not included in the amount you paid; therefore, you will have to shoulder the cost. Cost may vary depending on your location.

Alternatively, you have an option to exchange the item in any Onesimus store. If the item you received from us is defective or faulty, please contact our Customer Support Team via Chat or Email before going to our stores so we can assist you right away.

Question Can I still change my order once it has been confirmed?

Once your order and the check-out process have been completed, changes can no longer be made. If you need to change the item, size, color, and quantity, you may contact our Customer Support Team through Chat or Email to inform us of the changes you want and for further guidance. Please inform us within (2) hours from the time you have placed your order or before we have confirmed it. 

Once the item has been delivered, it will already be covered under our Return and Replace policy


Question Do you have international shipping?

Yes, we deliver worldwide within the areas covered by our authorized courier in the Philippines. 

Question Online Order Deliveries during Holidays.

Please be advised that our warehouse and some of our delivery partners may be closed during the holidays. 

We are working very closely with our logistics partners to minimize the impact of the holidays and deliver your shipments within the agreed time frame. Please expect some delays.

Question How long does delivery usually take?
AnswerEstimated delivery lead time from the date of payment: 

  • Luzon: 3 to 5 business days 
  • Visayas & Mindanao: 5 to 7 business days
  • International: 15 to 20 business days 

Detailed information may be viewed on your order status once the item(s) have been shipped. Additional days may be allocated for cases of unforeseen events such as natural calamities. 

Question How do I check my delivery status for Home delivery?

Delivery status for home delivery may be tracked by visiting the nominated courier site and by entering the tracking number in the order tracking page to see the status of the delivery. Please allow a few hours after you have received the delivery confirmation e-mail/text to reflect the status of your order.

Question How do I know if my order is ready for pick from your nominated branches?

You will receive an email or text message when your order is on the way to the store, and when it is ready for pick up. Keep in mind that selecting this option does not mean your order will be available at your selected store the same day as your order date.

Question Can someone other than myself receive the delivery of my purchased items?

Yes, as long as the person authorized to receive the delivery package at your nominated address has a copy of the order e-mail confirmation, he or she may receive the delivery on your behalf. 

For Pick up, you may authorize a third party to collect on your behalf as long as he/she has a copy of the order e-mail confirmation to proceed with the pick-up of item(s).

Question How much is the shipping fee?

Shipping and processing fee for nationwide delivery is Php300, while the international shipping fee may vary depending on the country of destination. The shipping fee shall be reflected on the checkout page upon providing the exact international shipping address. Fees are subject to change without prior notice.


Question Do you have alteration services for products purchased online?

Yes, you are welcome to take your Onesimus item/s from online order to any of our stores for alterations. You just have to present your official receipt so that the store can verify your purchase. Store alteration fee applies.

Question Do you accept Made to Order (MTO) services?

Currently, we are not able to accept MTO online. However, you may set an appointment with us by calling directly to the stores listed below or by messaging our Customer Support team to help you with your appointment and set it with our store-based Tailoring Assistants located at the ff stores:

  • SM Megamall              : 0922-854-9326 / (02) 8631-9871
  • SM North Edsa            : 0922-854-9331 / (02) 8928-0242
  • SM Mall of Asia           : 0922-854-9330 / (02) 8804-0829
  • Festival Mall Alabang : 0922-827-4033 / (02) 8659-3344
  • Glorietta Mall              : 0925-302-7748 / (02) 7958-6467

 Please provide the following information:

  • Name
  • Email address
  • Mobile no.
  • Item Type
  • Quantity
  • Preferred appointment date
  • Preferred store location
  • Due date

Question How much is your Made to Order (MTO) services?

Kindly send your order details by providing the following information to our Customer Support team via Chat or Email to provide you an estimated MTO rate:

  • Name
  • Email address
  • Mobile no.
  • Item Type
  • Preferred Fabric
  • Quantity
  • Preferred appointment date
  • Preferred store location
  • Due date

Question Do you have Kids Barongs?
AnswerYes, we offer Kids Barongs for Ages 2 to 12. We also accept MTO kids Barong.


Question Do you accept Bulk / Corporate orders?

Yes, we accept bulk or corporate orders. You can also directly inquire by sending an email to dcum.onesimus@gmail.com or contact us via chat. Someone from our team will get in touch with you to confirm your order and other details. Please include important details to your inquiry such as:

  • Your Company name
  • Company address
  • Your name
  • Email address
  • Mobile no.
  • Item type / Name 
  • Color
  • Size
  • Quantity 
  • Expected date of delivery
  • Budget per piece


Question How to wash my Onesimus Barongs?

  1. Though many people resort to the dry clean method, we strongly recommend that you hand wash separately your Onesimus Barongs as the dry clean solution makes the natural fiber brittle over a period of time. Do not machine wash nor tumble dry.


  1. Soak first in water and mild detergent for at least 30 minutes to loosen up the dirt.


  1. Rub between palms. Use a soft brush to scrub dirty spots (e.g. around the inner collar and cuffs).


  1. Rinse with plenty of water. Do not wring as this will leave hard–‐to–‐remove wrinkles and deform the collar, cuffs, and placket of your barong.


  1. Hang to dry, preferably on a coat hanger to maintain the shape of the shoulders.


  1. Do not use bleach or any detergent with whitening chemicals.


  1. Before ironing, dampen the fabric by spraying with clean water. You may also use a starch spray to add crispness and shine; or our very own Pressing Solution available at our boutiques and online.

Question How to Iron my Onesimus Barongs?

For NATURAL FABRIC, use a medium to high dry ironing. Before ironing, dampen fabric by spraying with clean water, starch spray, or the Pressing Solution. To avoid scorching, test the flat iron heat on a separate fabric first.

For LINEN/RAMIE FABRIC, use a medium to high dry ironing. Do not steam as it will not remove the fine wrinkles, which all linen fabrics like Ramie are prone to have. Instead, spray with clean water, starch spray, or our very own Pressing Solution to dampen fabric. 

For POLYESTER FABRIC, use low to medium dry ironing as polyester is a synthetic material. To avoid scorching, test the flat iron heat on a separate fabric first. Use water spray, starch spray, or our very own Pressing Solution to dampen fabric as you iron.

For FULLY LINED BARONGS, turn the barong inside out and iron the polyester lining material at a low setting. Once done, iron the right side of the barong at an appropriate setting depending on the type of fabric described above.