Return, Exchange, and Refund Policies
A. Product exchange may be honored within 30 days from the date of purchase, provided, the product is bought thru the official Onesimus online store and it is in original condition with complete hangtag and packaging.
B. Items with manufacturing defects may be accepted within 30 days after purchase and will undergo actual product inspection and evaluation by our team. Items for exchange may be asked to be shipped back to our Main Warehouse for further evaluation by Management. We will process the product exchange when we receive the item/s in our warehouse.
C. Return and exchange of product, the shipping cost will be shouldered by the customer.
D. Discounted or promotional products may be exchanged based on the discounted value.
E. The following items cannot be exchanged or refunded:
- Altered Products
- Washed Products
In addition, the following reasons for exchange cannot be honored:
- Failure to follow proper care and wash instructions
F. Refund is not allowed except for the following reasons:
- Manufacturing Error
- Product or parts, where after a reasonable number of attempts to remedy the defects, the product remains defective
G. For products purchased with coupons. The amount to be refunded will be the item price less the coupon value.
H. Items may only be exchanged once for the same or different item of the same or greater value. For replacement items with greater value, any price difference will be assessed and collected before delivery of the product(s). No cash or credit card refund for replacement items of lesser value will be given.
I. Refunds shall be based on the original mode of payment – CASH CREDIT for cash and CREDIT EPS for credit and debit card payments. Please be advised that the application for EPS and credit refund will have to be processed through the credit card company. The refund period will vary depending on your credit card company’s policy.
J. Management reserves the right to refuse and/or reject exchanges and refunds from customers if any one of the conditions listed is not followed or due to an irregular or excessive return history indicative of wardrobing and potential fraudulent activity which does not conform to R.A 7394. Management may conduct an investigation before approval or decline an exchange or refund. Onesimus Corporation reserves the right to the final decision.